Customer agrees to pay the total due including taxes and shipping on all on-line orders. Shipping charges will not apply to online orders placed for in store pickup. Credit card interest and fees are the sole responsibility of the customer. Declined credit / debit cards will not be charged and your order will be canceled. We do not retain access to your credit / debit card information and therefor cannot re-submit a declined order.
Once an order is placed and the card charged, you must call 901-622-0203 if you need to cancel your order for any reason. You must call within 24 hours of placing the order to cancel. Once an order is shipped, we cannot cancel the order. Repeated order cancelations may result in the suspension of your on-line shopping account. We are out of the shop on Sunday and Monday. To cancel orders place after business hours on Saturday, or on Sunday / Monday, you must call by close of business (5pm) on Tuesday.
Orders placed outside of normal business hours will be processed on the next open day. Please allow extra time for shipping of orders placed after 3pm on Saturday, on Sunday, Monday or holidays. Orders placed during these times will be processed and shipped on the following Tuesday or open business day. You will receive an email or text with the tracking number once the order has shipped. Standard messaging rates may apply. Emails will come from email@example.com.
Sew Squared LLC is not responsible for damages incurred during shipping and is not responsible for loss at or after confirmed delivery of an order. If an order is lost in shipping, we will help you track the order, but you must file the claim with the carrier for re-imbursement of lost or damaged packages. If your package is damaged during shipping, send an email to firstname.lastname@example.org, include pictures of the damaged packaging and damaged items within 24 hours of delivery.
All fabric sales are final. We do not offer refunds on cut fabric or any item that, by its nature cannot be resold. All items submitted for refund must be unopened and in the original packaging. Refunds are only accepted for 30 days after purchase and must be accompanied with a receipt. Refunds for patterns are on a case by case basis, and are limited to damages in shipping. Customer is responsible for all shipping costs and fees associated with return shipping of merchandise. For on-line sales, the card used to purchase the items will be refunded the appropriate sales price plus any taxes once the return merchandise is received. There is no refund on shipping charges.
All Class sales are final. We do not refund classes, as we have to pay the instructor in advance of the class. With extremely limited exceptions (such as weather or illness of the instructor), there are no "make up" days for classes. In the event a class has to be rescheduled you will be notified via email or text message. Standard messaging rates may apply.
Sew Squared LLC will never sell your personal identifying information to any third party. Any information you provide to register your account will be used for internal or shipping purposes only.